Welcome to Slink, a professional skill exchange platform operated by Radius Technology. We believe in creating meaningful connections between mentors and learners, and that requires trust. This Privacy Policy explains how we collect, use, protect, and share your information when you use our websites, mobile experiences, or other services that link to this policy (collectively, the "Services").
By accessing or using the Services, you agree to the terms described in this Privacy Policy. If you do not agree, please discontinue use of the Services.
2. Information We Collect
2.1 Information You Provide
We collect information you provide when you create an account, build out your profile, contact us, or otherwise interact with the Services, including:
Account Details: Name, email address, password, phone number, and photo.
Professional Profile: Skills you teach, skills you want to learn, availability, experience, portfolio links, and pricing.
Transactions: Billing address, payment method, and purchase history handled via secure payment processors.
Communications: Messages sent through the platform, survey responses, testimonials, and customer support interactions.
Verification: Documents or information provided to verify your identity or credentials.
2.2 Information Collected Automatically
When you interact with Slink, we automatically collect certain technical data:
Device and connection information such as IP address, browser type, operating system, and device identifiers.
Usage data including pages visited, content viewed, clicks, referring URLs, and session duration.
Approximate location information inferred from your IP address to personalise mentor recommendations.
Cookies, pixels, and similar technologies used to understand usage patterns and improve performance.
2.3 Information from Third Parties
We may receive information about you from:
Social networks when you link or authenticate accounts.
Identity verification providers to confirm legitimacy for marketplace safety.
Public sources and partners that help us maintain accurate records or enrich professional profiles.
3. How We Use Information
We use the information we collect for the following purposes:
Provide Services: Create your account, match mentors and learners, process bookings and payments, and deliver customer support.
Improve Experiences: Analyse usage to optimise features, develop new offerings, and personalise content and recommendations.
Communicate: Send transactional messages, onboarding tips, product updates, marketing communications (with your consent), and respond to inquiries.
Safety & Compliance: Detect, investigate, and prevent fraud, abuse, or security incidents; enforce our Terms of Service; comply with legal obligations.
Research & Insights: Aggregate and anonymise data to understand platform performance and skill trends.
4. How We Share Information
We do not sell your personal information. We may share information in the following situations:
With Other Users: Your public profile, reviews, and shared content are visible to other members of Slink.
Service Providers: Trusted third parties that perform services on our behalf, such as payment processing, cloud hosting, analytics, customer support, and marketing automation.
Legal Requirements: When required by law or to protect the rights, property, and safety of Radius Technology, our users, or the public.
Business Transfers: In connection with a merger, acquisition, financing, or sale of assets, your information may be transferred as part of the transaction.
5. Data Security
We implement administrative, technical, and physical safeguards to protect personal information, including encryption, access controls, and regular security reviews. Despite these efforts, no security measure is perfect, and we cannot guarantee absolute protection. Please use strong passwords and keep your credentials confidential.
6. Your Rights & Choices
Access & Update: Review or edit your profile and account information at any time.
Marketing Preferences: Opt out of promotional emails by selecting the unsubscribe link or adjusting your notification settings.
Cookies: Manage cookies through your browser settings. Blocking cookies may impact certain features.
Data Portability & Deletion: Request a copy of your data or ask us to delete your account by emailing privacy@slink.com. Some information may be retained for legal or legitimate business purposes.
Regional Rights: Depending on where you live, you may have additional rights described in Section 8.
7. Data Retention
We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records. When information is no longer needed, we either delete it or anonymise it.
8. Regional Privacy Rights
8.1 European Union (GDPR)
If you are located in the European Economic Area or United Kingdom, you have the right to access, correct, delete, restrict, or object to our processing of your personal information, and to data portability. You may also lodge a complaint with your local supervisory authority.
8.2 California (CCPA/CPRA)
California residents can request details about categories of personal information collected, request deletion, opt out of sharing for cross-context behavioural advertising, and receive equal service for exercising these rights. Requests can be made at privacy@slink.com.
8.3 Nigeria (NDPR)
Nigerian residents have rights under the Nigeria Data Protection Regulation, including access, rectification, and withdrawal of consent. We process personal data in accordance with NDPR principles of lawfulness, fairness, transparency, and security.
9. Children's Privacy
Slink is intended for users aged 18 and older. We do not knowingly collect personal data from children. If we learn that we have collected information from a child, we will delete it promptly. Parents or guardians who believe a child has provided us data should contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy to reflect operational, legal, or regulatory changes. When we make material updates, we will notify you through the Services or by email. The "Last Updated" date at the top of this page reflects the latest revision.
Questions About Your Privacy?
Reach our privacy team directly and we'll respond within 30 days.
